• You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.
• In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

I'M MISSING SOME ITEMS FROM MY ORDER
- We apologize if any items are missing from your order. Rest assured, it may simply be that part of your order has been shipped separately, and the remaining items will arrive within a few days.

CHECKED YOUR ORDER AND STILL MISSING AN ITEM?
- We apologize for the inconvenience!

The missing item(s) might have been out of stock. If we couldn't fulfill certain item(s) in your order, you should have received an email notification—please check your junk/spam folder as well.

If you've verified the above, your order isn't arriving in separate packages, and we haven't informed you about any out-of-stock items, please contact us so we can investigate.

All claims for missing item(s) must be made within 7 days of the delivery date.

I'VE RECEIVED A DIFFERENT ITEM THAN WHAT I ORDERED
- If you have received the wrong item, a different order, or your order is damaged, please reach out to us with the following details so we can resolve the issue:

• Your order number
• The name of the item you didn't receive
• A photo and the name of the item you did receive (if it's the wrong item)

All claims for incorrect orders due to receiving the wrong item must be made within 14 days of the delivery date.

I THINK MY ADDRESS IS WRONG ON MY ORDER
- Entered the wrong address at checkout? Unfortunately, we can't change the address with the courier once the order is placed. However, you may be able to update your delivery preferences by contacting the courier directly.

If your order cannot be delivered, the courier will return it to us, and you’ll receive an automatic refund once the parcel reaches our warehouse. You can monitor your tracking information for updates.

If your order hasn't shipped yet, please wait until you receive your tracking email, then provide the courier with the tracking number—they might be able to amend the address for you.

If your order has already shipped, contact the courier directly as soon as possible since they may be able to assist.

Important to note: If you entered the incorrect address at checkout and the order goes missing or is delivered to that location, we cannot be held accountable to refund or replace the order to your preferred location.

HOW DO I TRACK MY ORDER?
- Once your order has shipped, you will receive an email titled "Your Order is on the way" that includes your tracking link. Additionally, you can log into your Haircules account to track your order.

WHAT IF MY TRACKING HASN'T UPDATED?
No worries! Tracking numbers usually update with couriers every 24-48 hours, but additional delays can occur while your order is in transit.

First, check your tracking to see if your order is delayed due to issues like an incorrect address or customs fees.

If you've entered an incorrect or incomplete address, please contact us via the form below as soon as possible to see if we are still able to correct your order ( we CAN NOT guarantee that we will be able to correct your shipping address if the order has already left our warehouse).

If your tracking hasn't updated in a few days, don’t worry—your order is likely still on its way. However, if there's no update after 6+ working days, please contact our Customer Support team for assistance.

For orders to Puerto Rico, Hawaii, US Virgin Islands, Guam, APO, and FPO addresses, please allow 14+ days for tracking to update before reaching out to our team to investigate your order.

I THINK MY ADDRESS IS WRONG ON MY ORDER
- Entered the wrong address at checkout? Unfortunately, we can't change the address with the courier once the order is placed. However, you may be able to update your delivery preferences by contacting the courier directly.

If your order cannot be delivered, the courier will return it to us, and you’ll receive an automatic refund once the parcel reaches our warehouse. You can monitor your tracking information for updates.

If your order hasn't shipped yet, please wait until you receive your tracking email, then provide the courier with the tracking number—they might be able to amend the address for you.

If your order has already shipped, contact the courier directly as soon as possible since they may be able to assist.

Important to note: If you entered the incorrect address at checkout and the order goes missing or is delivered to that location, we cannot be held accountable to refund or replace the order to your preferred location.

CAN I CANCEL OR MAKE A CHANGE TO MY ORDER?
Unfortunately, once you've clicked 'Place Order' at checkout, we cannot make any changes to your order.

This includes:

• Canceling the order
• Changing the item or size
• Modifying the delivery or billing address
• Adding or removing items from your order
• Altering the shipping method

We offer FREE returns for US order. Please reach out to us via the Contact Form below to initiate a return, include the following details in your message:

• Your Full Name and email address
• Your Order Number
• Any information you think is important for us to know regarding your return request.

RECEIVED A FAULTY ITEM?

We apologize if you've received a faulty item! There's no need to return it to us at this point.

Please send our Customer Support Team:

• Your name and email address
• Order number (e.g HRCL12345)
• Item name/description (if known)
• Photos that show:

1. The fault as clearly as possible

3. The Haircules logo and label

All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.